What happened to customer service????

I'm pretty sure you have a good idea on what I am going to write about today....uh huh....in fact, you're all probably bowing your heads in agony as I prepare to tell you the next chapter in my little on going saga with.............TA DA:

SOUTHTOWN DODGE!!!!

You knew it didn't you????

I'm sure you did, and if you didn't.......well then you haven't been paying attention.......

It all started with a single little sunroof.....it is now spiraling out of control....Let me refresh your memory......NO, wait.....if you need a memory refresher.....please go back and read a few of my older posts.....I'm all out of patience for rewriting the things I already wrote......I'm feeling a bit lazy these days...

I will start with Friday.....I wrote that my lovely sunroof is indeed, NOT fixed. Nope....not even close. SO.....I made the dreaded appointment for Tuesday( this past Tuesday, in fact) to take it in and YET AGAIN have it "looked at" by the incompetent staff at Southtown Dodge......at that same time, I also left a some what "pleasant" voicemail for one of the owners, asking her to return my call. THAT has not happened.......I am very annoyed by this on Monday.....but THAT was just the beginning, I was soon to learn....

My Monday evening came crashing down as I was driving home.....Imagine, if you will, a calm serene me(yes, it is possible) relaxing on my drive home.......SUDDENLY, my cell phone rings.......have any idea where this is going??? I answer the little beckoning device....

Me: Hello?

Voice: Hi! This is Eric from Enterprise Leasing.

Me: Yes?

Eric: I see here that you are bringing your vehicle in for service tomorrow and are in need of a rental?

Me: Yes, that is correct.

Eric: Well, there's been a little problem with tomorrow. It seems that we are short 5 or 6 cars for tomorrow.........

WAIT!! STOP RIGHT THERE!!! - Someone, PLEASE tell me how the biggest rental car company here in St. Louis can be OUT of cars??? Are you trying to tell me that every car in your inventory just happens to be rented on that one particular day?!?!?!?!? Really?!?!? COME ON!!!

Me: Are you serious?

Eric: Yes Ma'am, I was hoping that you could work with us..

Me: Work with you? I have to work that day, this is the 3rd time I am bringing my vehicle back there, and I have to have a car.

Eric: I understand Ma'am, but maybe we can give you a ride to work and hope that we get a car in that afternoon.....

WHAT?!?! So they wanted to drive me to work with NO guarantee that I would even get a car?!?!? Really?!?!? Are you kidding?!?!?

Me: I can't be stuck at work with no guarantee on how I'll get home or if I'll have a car.

Eric: Well, we could always play it by ear. You can drive up here in the morning and we can cross our fingers that someone drops one off early?

Is he completely an idiot??? Why would I get my butt out of bed EARLY, to drive up there and HOPE they have a car for me??? Knowing....that if they don't I'll have to reschedule......where's your brains, man????

Me: No, that won't work. I will call the service department and reschedule - due to your "lack" of cars.

Eric: Okay, thank you ma'am.

You would think THAT was the heart of my story......uh nope....guess again.

After I hung up with "Mr. I don't have any cars".....I called good old Southtown Dodge's service department. They are open until 7pm Monday - Friday. It was 6pm.......

The phone rang and rang for what seemed like forever. No answer. I tried this THREE times and got the EXACT same result each and every time. So I accepted the fact that I was just going to have to call back in the morning and reschedule. I was fine with that, not happy, but dealing.

Tuesday morning comes and I awake to a lovely little voicemail:

Eric: Hi, this is Eric from Enterprise. I just wanted to let you know, we still don't have any cars......

Like I would have expected anything else?!?!?

So off to work I go. We happened to be fairly busy during the day, so I did not get the opportunity to call to reschedule. Funny thing - nobody even called me to find out WHY I hadn't shown up.....Not that I'd expect them to, I guess........

I got off work at 5pm and figured I would call Southtown - YET AGAIN. First time I called it rang and rang and rang....then SUDDENLY a voice filled the other line!! It said:

Service. Please hold...........

and I did.....for 15 FREAKIN' minutes!!!! I had to listen to the most horrible muzak ever!!! Finally another voice came on the line:

Hi, how can I help you?

I explained to him my situation and he asked me to hold a second......THEN...I heard it!!! That deadly little click.........

I had been DISCONNECTED!!! UGH!!! Are you kidding me??? Really??? Now, I am angry. So I call back........rang and rang......got bounced to the receptionist TWICE!! FINALLY a different voice:

Service. Can you hold?

Do I have a choice??? No, I don't. I sit and I wait for the disconnect.......

Voice: How can I help you??

Luckily this time I got a nice service department lady who apologized - yes, I said apologized. It was a shock to me, as this has been the first one since all this started!!! She gladly rescheduled me and then placed me in the other owner's voicemail, where I left yet another message.

I just want to know - WHAT HAPPENED TO CUSTOMER SERVICE???

In this day and age, you would think that businesses need to keep the customers they have and do everything in their power to provide quality service to get customers to return. But NOT them. If I had a nother dealer close, I swear I would go there!!! I'm still waiting for my return call and I promise you this......If he doesn't return my call, I'm marching my happy butt in there to see one of them IN PERSON!!